Refund policy

Last updated: August 2, 2026

At EasyFit Storage Solutions, we understand that circumstances may arise that require an order to be returned. Because our products are large, specialized, and frequently shipped by freight, all return requests are reviewed individually.

Return Authorization Required

All returns must be approved in writing by EasyFit Storage Solutions before any products are shipped back.

To request a return, email hello@easyfitstoragesolutions.com and include:

  • Your name and order number

  • The products and quantities you wish to return

  • The reason for the return

  • Photographs, when applicable

  • Your preferred contact information

If the return is approved, we will provide return instructions or a Returned Goods Authorization. Products returned without prior written authorization may be refused and may not qualify for a refund.

Return Eligibility

To be considered for a return, products generally must be:

  • Unused and uninstalled

  • Free from damage, alteration, or modification

  • In their original condition

  • Properly packaged for return transportation

  • Returned within the timeframe stated in the written return authorization

All products are subject to the same general return-review process. Approval is not guaranteed and depends on the condition of the products, the circumstances of the request, and our ability to accept the returned merchandise.

Return Shipping and Fees

Unless EasyFit Storage Solutions confirms otherwise in writing:

  • The customer is responsible for arranging and paying for return shipping.

  • Return shipments must be sent freight prepaid.

  • Original shipping, freight, handling, delivery, and related service charges are nonrefundable.

  • A restocking or service fee may apply.

  • Any applicable fee will be disclosed before the return is authorized.

  • The customer is responsible for properly packaging the products and for loss or damage during return transportation.

Additional charges resulting from improper packaging, missing parts, damage, unsuccessful delivery, storage, redelivery, or other carrier services may be deducted from the refund.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method, less any applicable shipping charges, restocking fees, service fees, damage deductions, or other amounts disclosed during the return-authorization process.

The time required for the refund to appear in your account may depend on your bank, credit-card provider, or payment processor.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will make reasonable efforts to accommodate the request, but an order may not be changed or canceled after it has entered processing, been prepared for shipment, been transferred to a supplier or carrier, or been shipped.

The customer may be responsible for costs already incurred, including processing, supplier, freight, cancellation, restocking, or rerouting charges.

Damaged, Missing, or Incorrect Products

Please inspect all shipments before signing the carrier’s delivery receipt or bill of lading.

If visible damage, missing products, or shortages are found:

  1. Clearly describe the damage or shortage on the carrier’s delivery receipt.

  2. Take clear photographs of the shipment, packaging, products, and labels.

  3. Keep all packaging and damaged materials.

  4. Contact us as soon as possible at hello@easyfitstoragesolutions.com.

  5. Include your order number, photographs, and a description of the issue.

Do not sign the delivery receipt as being received in good condition if visible damage or shortages are present.

Concealed damage that could not reasonably be seen during delivery should be reported to us within 24 hours of delivery, whenever possible. Freight claims may be limited or denied if damage or shortages are not recorded and reported promptly.

If EasyFit Storage Solutions arranged the freight, we will provide reasonable assistance with the freight-claim process. The carrier may require additional documentation or an inspection.

If the shipment was arranged directly by the customer or shipped freight collect, the customer may be responsible for filing the claim directly with the carrier.

Defective Products and Warranty Claims

Products believed to contain a manufacturing defect may be subject to the applicable manufacturer’s warranty or warranty-review process.

Contact us before returning a potentially defective product. We may request photographs, measurements, installation information, or other documentation necessary to evaluate the claim.

Damage caused by improper installation, overloading, misuse, modification, accidents, neglect, incompatible components, or failure to follow applicable instructions may not qualify as a manufacturing defect.

Contact Us

For questions about a return, refund, cancellation, damaged shipment, or warranty claim, contact:

EasyFit Storage Solutions LLC
Email: hello@easyfitstoragesolutions.com
Address: 1500 Pumphrey Avenue, Auburn, AL 36832, United States