Shipping policy

Last updated: August 2, 2026

EasyFit Storage Solutions ships pallet-racking systems, components, accessories, and related storage products. Many products are oversized or heavy and must be delivered by a commercial freight carrier.

Please review this policy before ordering so that your location is prepared to safely receive the shipment.

Order Processing

Orders are subject to payment approval, inventory availability, address verification, and order review before shipment.

Processing and shipping estimates shown on product pages, at checkout, in quotes, or in order confirmations are estimates and are not guaranteed delivery dates.

Products identified as “Quick Ship” are intended to be prepared for shipment within the timeframe stated on the applicable product page, subject to inventory availability, payment approval, order verification, holidays, carrier availability, and circumstances beyond our reasonable control.

“Ships within” refers to the estimated time required for the order to leave the applicable facility. It does not mean that the order will be delivered within that timeframe.

Shipping Charges

Shipping charges may be:

  • Displayed during checkout

  • Included in the product price

  • Calculated after the order is placed

  • Provided through a separate freight quote

  • Confirmed before the order is released for shipment

The customer is responsible for reviewing and approving any shipping or freight charges associated with the order.

Additional carrier charges may apply for services or conditions including:

  • Residential delivery

  • Liftgate service

  • Limited-access locations

  • Construction sites

  • Inside delivery

  • Appointment delivery

  • Redelivery

  • Address corrections

  • Storage

  • Detention or extended unloading time

  • Reconsignment or rerouting

  • Failed delivery attempts

Charges resulting from incomplete or inaccurate delivery information, an unavailable recipient, an unprepared delivery location, or services requested at delivery may be billed to the customer.

Freight Delivery

Unless specifically stated otherwise in writing, freight delivery is generally made to an accessible commercial loading dock or curbside delivery location.

Standard freight delivery ordinarily does not include:

  • Unloading the products

  • Moving products inside a building

  • Installation or assembly

  • Removing packaging

  • Supplying a forklift, pallet jack, crane, or unloading crew

The customer is responsible for confirming that the delivery location can accommodate the carrier’s vehicle and shipment dimensions.

The customer must have the appropriate equipment and trained personnel available to unload the shipment safely. Depending on the order, this may require a loading dock, forklift, pallet jack, crane, or other material-handling equipment.

Customers who do not have a loading dock or appropriate unloading equipment should contact us before ordering to discuss available delivery services. Additional fees may apply.

Delivery Appointments

Some freight carriers may contact the customer to arrange a delivery appointment. Providing a valid telephone number and email address is required.

A delivery appointment is not guaranteed unless specifically included in the selected freight service.

The customer is responsible for being available during the agreed delivery window. Missed appointments or unsuccessful delivery attempts may result in redelivery, storage, or other carrier charges.

Delivery Estimates and Delays

Delivery dates are estimates only. EasyFit Storage Solutions cannot guarantee carrier transit times or exact delivery dates.

Delays may occur because of:

  • Carrier capacity

  • Weather

  • Road closures

  • Labor disruptions

  • Inventory changes

  • Manufacturing delays

  • Supplier delays

  • Government actions

  • Natural disasters

  • Incorrect delivery information

  • Other circumstances outside our reasonable control

EasyFit Storage Solutions is not responsible for project delays, labor costs, equipment-rental costs, lost profits, or other indirect costs resulting from a carrier or supplier delay.

Customers should not schedule installers, contractors, equipment rentals, or other dependent services until the complete order has been received and inspected.

Split Shipments

Products within the same order may ship separately or from different facilities.

As a result:

  • Products may arrive on different days.

  • More than one carrier may be used.

  • Separate tracking or shipment information may be provided.

  • One portion of the order may arrive before another.

A partial delivery does not necessarily mean products are missing. Contact us if you need help confirming the status of the remaining shipment.

Inspecting the Shipment

The customer or an authorized representative must inspect the shipment before signing the carrier’s delivery receipt or bill of lading.

Before signing:

  1. Count the pallets, bundles, cartons, and individual pieces when reasonably possible.

  2. Inspect the shipment for visible damage.

  3. Look for torn packaging, bent products, broken bands, punctures, missing pieces, or other signs of damage.

  4. Compare the shipment against the delivery documents.

  5. Clearly document all visible damage or shortages on the carrier’s delivery receipt.

  6. Take photographs before unloading when possible.

Do not sign the shipment as being received in good condition if visible damage or shortages are present.

Writing “subject to inspection” generally does not replace a detailed description of visible damage.

Damaged or Missing Products

Report visible damage or shortages to EasyFit Storage Solutions immediately after delivery.

Email hello@easyfitstoragesolutions.com and include:

  • Your order number

  • A copy of the signed delivery receipt or bill of lading

  • Photographs of the shipment and packaging

  • Photographs of the damaged products

  • A description of any missing products or quantities

  • Your contact information

Concealed damage should be reported within 24 hours of delivery, whenever possible.

Keep all products, packaging, bands, pallets, labels, and shipping materials until the claim has been reviewed. Do not install, modify, repair, or discard damaged products without written instructions.

Carrier rules and deadlines may affect whether a freight claim can be accepted.

Address Changes

Verify the shipping address, contact information, access requirements, and requested freight services before completing the order.

Contact us immediately if a change is needed. Address changes cannot be guaranteed after processing begins.

The customer is responsible for additional carrier charges resulting from address changes, reconsignment, rerouting, redelivery, or incorrect delivery information.

Shipping Availability

We ship only to destinations and addresses that we or our carriers are able to service.

Orders to remote areas, residential addresses, islands, areas outside the contiguous United States, or locations requiring special delivery arrangements may require additional review and charges.

Contact us before ordering if you are uncertain whether your location can receive the shipment.

Contact Us

For questions about processing, shipping charges, freight requirements, delivery services, or an existing shipment, contact:

EasyFit Storage Solutions LLC
Email: hello@easyfitstoragesolutions.com
Address: 1500 Pumphrey Avenue, Auburn, AL 36832, United States